Our policy

QUALITY OF FLOWERS

At Floretta, we care deeply about the flowers we send into the world. We work in a small studio with a seasonal, thoughtful approach. Most of our flowers come from local farms or our own garden, gathered with love and intention.

Our arrangements are designed to look natural and fresh — like something just picked from a country garden. Some flowers are long-lasting, others are fleeting and tender. Each has its own rhythm, and we always try to combine blooms with different lifespans so that your bouquet brings you joy for days.

To help your flowers stay fresh longer:

• Keep them away from direct sunlight, heaters, or cold drafts.

• Use a clean vase with room-temperature water.

• Trim the stems every couple of days, change water.

If you notice that your flowers are wilting too quickly despite your care, please don’t be upset. We understand how delicate flowers can be and how weather or natural conditions may affect their quality. Just call us within 72 hours of delivery — we’ll always do our best to find a kind solution for you.

DELIVERY

We deliver flowers every day between 10:30 am and 5:00 pm. If you have a special time request and know that someone will be home, feel free to leave a note during checkout — we’ll try our best to accommodate it.

During busy times like Mother's Day or Christmas, we may not be able to promise an exact time, but we’ll still make sure your flowers arrive with care.

Please double-check the address and recipient’s phone number before submitting your order. If you notice a mistake, reach out as soon as possible. We are a small and attentive family business, and we will do everything we can to help. If an error causes a delivery to fail twice, we’ll kindly ask for a second delivery fee.

Still have questions? We’re always here to help: Call us at +1 (604) 380-4242 or write to info@floretta.ca