Frequently Asked Questions

When will my order be delivered?
We deliver daily from 10:30 AM to 5:00 PM. If you have a preferred time window, please leave a note in the "Special instructions" section during checkout.

Can I request same-day delivery?
Yes — we offer same-day delivery for orders placed before 5:00 PM. Most deliveries are completed by 5:00 PM. During holidays, delivery may extend until 7:00 PM.

Why does the product image change at checkout?
Photos on our website are examples of our style and work. We don't recreate exact copies. Each arrangement is seasonal and depends on the freshest flowers available that week. If you'd like us to include particular flowers or colors, please leave a note — we’ll do our best.

What does "Bright & Cheery" mean?
This refers to a vibrant palette: warm and bold colors like orange, hot pink, yellow, red, and purple.

What does "Pastel" mean?
A soft, calm palette — white, blush, light apricot, mauve, lavender, and gentle pinks.

Do you grow your own flowers?
Yes. During the growing season, many flowers come from our own garden — like dahlias, sweet peas, roses, larkspur, strawflowers, and hydrangeas. We also buy from local growers.

Are you part of Teleflora or FTD?
No. We’re a small, independent studio. Every product is made by our hands, with care.

Are your flowers fresh?
Yes — we receive fresh flowers two to three times per week and supplement them with blooms from our garden in season.

What if there’s an issue with my order?
Please don’t worry. Email us at info@floretta.ca with your order number, a brief description, and a photo. We’ll review everything carefully and make it right.

How do I care for my flowers?
We include care instructions with every order. Basic guidelines:

• Carefully unwrap and trim stems

• Use a clean vase with fresh water

• Change water and recut stems every 2 days

• Keep flowers in a cool place away from heat and direct sunlight If your arrangement comes in a box, add water daily.

How do deliveries work?
We hand-deliver to the recipient’s door. If no one is home and the weather is safe, we may leave the bouquet in a secure spot and notify you. If not, we may reschedule delivery for the next day.

What do I need to provide for apartment deliveries?
Please include the apartment number, buzzer code, and recipient’s phone number. Also include your own contact in case we need clarification.

Can I cancel my order?
If your order hasn’t been made yet, you can cancel by emailing info@floretta.ca or calling us. Orders already fulfilled or en route cannot be canceled.

Where do you deliver?
We deliver to Maple Ridge, Pitt Meadows, Port Coquitlam, Coquitlam, Burnaby, Mission, Fort Langley, Langley, and Surrey. Delivery charges vary by area.

Can I request specific flowers or colors?
Yes — feel free to request flowers or color preferences in the "Special instructions" box. We’ll honor it if possible, depending on availability. During peak holidays, we cannot accept custom requests.

What if the recipient isn’t home?
If the area is secure and weather is appropriate, we’ll leave the flowers in a water-filled wrap near the door. You’ll be notified by email.

Can I order a surprise delivery?
Yes, for houses. For apartments, we require the recipient’s contact and full delivery info. We do not leave surprise deliveries unattended in apartment buildings.

Can I leave the card unsigned?
Yes — but keep in mind that anonymous deliveries often cause confusion.

Can I find out who sent the flowers?
Yes. If you received flowers and don’t know who they’re from, contact us — we’ll let you know so you can thank them.

Where is my receipt?
Online orders: check your email (and spam folder). Still missing? Email us at info@floretta.ca with your order details. Phone orders: please email us your delivery info and we’ll send the receipt within 1 business day.

How will I know the order is delivered?
You’ll receive an email confirmation once delivery is completed.

Can I provide special delivery instructions or a time window?
Yes — use the “Special Instructions” box. We do our best to accommodate requests outside of peak holiday periods.